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Frequently Asked Questions

  • ORDERS, PAYMENT, SHIPPING & CLEARANCE
  • RETURNS & EXCHANGES
  • WSS REWARDS
  • MOBILE APP
  • EXCLUSIONS

ORDERS

Can I change or cancel my online order once it has been submitted?
Once an order has been submitted, we are unable to make any changes or cancellations. Please refer to our 'Returns & Exchanges' section below if you would like to return or exchange your order.


How can I track my order?
Once your order has shipped, you will receive an email containing the tracking number. If you have an account with rcistores.com, you can check your order's status by logging into 'My Account' and clicking on 'My Order History.' If you do not have an account, please check your Shipment Confirmation email for a link to track your order. Click here to track your order on the UPS website. Tracking is only available after 6 PM Monday-Friday. Orders placed after 6 PM may not be available for tracking until the next business day. For example, if you placed an order on Friday at 6 PM, you may not be able to track the status until Monday.


When will I receive my order?
We know you want your new merchandise fast, so we strive to process every order the minute we receive it. It takes us 24-48 hours to process your order and an additional 7-10 business days for U.P.S. to ship.


What if my order was received damaged, wrong, or partial?
Please refer to our 'Returns & Exchanges' section below if you find any problems with your order.


Can I get a price adjustment?
All prices are final. We do not offer price adjustments. Please refer to our 'Returns & Exchanges' section if you are not satisfied with your purchase.


PAYMENT

What methods of payment do you accept?
We accept Visa, MasterCard, Discover Card, American Express, PayPal, and Apple Pay. Buy Online Pick-up In-store is limited to Credit Card only.


Do you accept Gift Cards? Currently, we do not accept gift cards as a form of payment. Gift cards are only accepted for in-store purchases..


Will there be sales tax?
WSS follows all state and local laws and regulations on sales tax. We charge applicable sales tax on all merchandise purchased in Arizona, California, Nevada, and Texas.


When will my credit card be charged?
If you paid by credit card (Not PayPal), your card will be charged once your order has shipped. If multiple items were purchased, we might ship and charge each item separately. If you used PayPal, the full amount of your order will be charged once you submit your order.


What if my credit card was declined?
Please contact your lending institution to resolve this issue.


Are my credit card and personal information secure?
Absolutely! WSS understands the importance of keeping your personal information secure. We offer a safe shopping experience by keeping you secure from identity theft, viruses, and credit card fraud through a secure transaction process.
Secure Sockets Layer (SSL Technology) rcistores.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms on our site are secured with SSL technology, so your personal information stays safe and out of malicious hands.


SHIPPING


Where do you ship?
We only ship within the 48 contiguous United States. We do not ship internationally.


What shipping methods do you use?
We use our trusted partners at UPS for Ground Shipping and SurePost for all outbound orders.


When will my order ship?
Orders are shipped Monday-Saturday. Most orders ship Same Day, but orders placed after 3 PM PST may ship the next day. For example, orders placed after 3 PM PST on Monday may ship Tuesday, and orders placed after 3 PM PST on Saturday may ship Monday. Orders may experience longer processing and delivery time during holidays.


Do you ship to P.O. Boxes?
Yes, we deliver to P.O. Boxes using UPS SurePost.


CLEARANCE*


What is the condition of clearance items?
Clearance items are brand new that are end of stock or discontinued product by the manufacturer. The merchandise may have scuffs, scratches, dents, and blemishes. Boxes may show wear, or shoes may come in an unbranded box.


RETURNS & EXCHANGES

Any new Jordan Releases purchased on launch day are not eligible for returns.


Can I return or exchange my online or in-app order in-store?
Unfortunately, no. You can return or exchange your new, unworn merchandise within 30 days of purchase date by mail. WSS will cover the cost of one (1) return/exchange shipping label per order. To initiate the return/exchange process, please call us at 844-746-7977 or email us at help@rcistores.com.


Can I return my order by mail?
Yes, WSS accepts returns if you are not satisfied with the fit or wear of the item(s). We will accept an even exchange within 30 days of the purchase date for another size or shoe of equal value. WSS will cover the cost of (1) return/exchange label per order. To initiate the exchange process, please call us toll-free at 844-746-7977 or email us at help@rcistores.com. To start a return, please follow the Return/Exchange by Mail Instructions below.


Can I exchange my order by mail?
Yes, WSS will cover the cost of (1) shipping label and exchange the item for another size, color, or style of equal value. To initiate the exchange process, please call us toll-free at 844-746-7977 or email us at help@rcistores.com.


How fast will I receive my refund? When we receive your returned merchandise, WSS will process your refund to the original form of payment. If you paid with a credit card or PayPal, you will be refunded in 3-5 business days. All refunds go back to the original form of payment. You will receive an email notifying you that your credit was processed. Shipping costs will only be refunded if your return qualifies as a manufacturer's defect or a WSS shipping error.

RETURNS & EXCHANGES BY MAIL INSTRUCTIONS


Use a sturdy box or sealable poly bag. Items must be unworn, unaltered, and in the original packaging, including hangers, hang tags, dust bags, and shoe boxes. If you're returning shoe boxes, we recommend using a box to ship your items.


If you're using a prepaid shipping label provided by WSS, please affix the label clearly on the outside of the box or bag and drop it off at your nearest UPS shipping center.


If you're paying for shipping the items back to WSS, please write the Order Number clearly on the outsie of the box/bag and ship the items to:
ATTN: WSS Returns
11600 Alameda St.
Lynwood, CA 90262


Select Shipping Carrier. We suggest using a shipping carrier with tracking and insurance, such as U.P.S., FedEx, or U.S.P.S. Orders cannot be returned C.O.D. (Cash on Delivery).


WSS REWARDS

You can track, earn, and redeem your WSS Reward(s) and points by logging into your account on rcistores.com or the WSS Mobile App.


How can I earn WSS Rewards?
You can earn 1 point for every $1 spent on rcistores.com, the WSS Mobile App, or in-store. Log into your account to ensure you are earning your points on rcistores.com and in the WSS Mobile App.


How long will it take for my purchase to be reflected in my WSS Rewards Point balance?
Your rewards points will appear in your account once your order has been reviewed* and shipped. *Bulk orders are not eligible for earning points towards WSS Rewards.


Are there restrictions for using a WSS Rewards Coupon?
Yes, please read Exclusions below.


I already signed up for a Rewards Card in-store. How can I link my account to the Mobile App?
If you are an existing WSS Rewards member and it is your first time using the new Mobile App, please click the "CREATE ACCOUNT" button to create a new account and re-register. Creating a new account will enable you to track and use your existing points in the Mobile App.


MOBILE APP

What is the minimum operating system needed to support the WSS Mobile App?
iOS 11 and Android 8.0


Which devices support the WSS Mobile App?
The Mobile App supports the following iOS devices: 6S/6S Plus, S.E., 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, and 11. The app supports Android devices with O.S. versions 8.0 (Oreo) and above.


Can I use the WSS Mobile App without using my data plan?
An internet connection must be established to experience the full functionality of the Mobile App. If you do not want to use your data plan, try connecting to Wi-Fi instead.


Are there terms and conditions to use the WSS Mobile App?
Yes, please visit our terms and conditions page here: https://www.rcistores.com/pages/terms.


Who can use the WSS Mobile App
The Mobile App is available to U.S. residents.


What are the benefits of downloading the WSS Mobile App?
Track, earn, and manage points and WSS Rewards, scan barcodes to see more colors and sizes in-store, get a first look at new promotions and register for New Release digital raffles. For more information, please visit https://www.rcistores.com/pages/rewards.


What happens to my personal information once sign up in the WSS Mobile App?
Please view our Privacy Statement here: https://www.rcistores.com/pages/privacy.


If your question is not answered in this F.A.Q., you can get additional assistance here:
Please email us at wssmobile@rcistores.com or call our customer service line at 844-SHOP-WSS (844-746-7977).



EXCLUSIONS


Free Shipping for Orders for $99 or More

  • Not valid toward the purchase of Jordan Retros, AJ 1's, Nike Air Force 1's, Ultraboosts, Nike Air Max LHM, Nike Cortez Los Angeles, Converse Platform, Reebok Question Mid or Gift Cards.
  • Shipping will automatically be deducted at checkout.
  • Valid only at www.rcistores.com.
  • Offer is limited to Ground Shipping within the 48 contiguous United States addresses.
  • The entire order must ship to a single address.
  • It does not apply to prior purchases or open orders and cannot be combined with any other discounts, programs, promotions, or other offers.
  • The customer is responsible for shipping costs on returned merchandise.
  • Promotion may be modified or terminated at any time.
  • Certain restrictions and exclusions may apply.

BOGO 50% Off (when applicable)

  • Buy any one pair of shoes at regular price, get a second qualifying pair of shoes of equal or lesser value at 50% off.
  • Any shoe brand is eligible to be the first regular price pair of shoes.
  • The following shoe brands are excluded as the 50% off the second pair of shoes; Nike, Jordan, Adidas, Vans, Converse, Reebok, Timberland, and Toms.
  • Valid in-store and online.
  • B.O.G.O. cannot be combined with any other discounts, programs, promotions, or other offers.
  • B.O.G.O. cannot be combined with the redemption of WSS Rewards or used to purchase a gift card.
  • The discount applies automatically at checkout.
  • Offers are subject to change without notice.

WSS REWARDS

  • Bulk orders (ordering 4 or more of the same item) are not eligible for earning points.
  • WSS Rewards are redeemable in-store and in-app.
  • Must redeem the coupon at the time of purchase.
  • One transaction per person per offer.
  • Not valid with any other discounts, programs, promotions, or other offers.
  • Not valid towards the purchase of Jordan Retros, A.J. 1's, True Flights, Nike Air Force 1's, or Gift Cards.
  • Not valid for cash or cash equivalent on purchase of gift cards or previously purchased merchandise.
  • Offer may be adjusted in the event of a return or exchange.
  • Items purchased with certificates, coupons, or special promotions will result in an adjusted refund or exchange amount.

Standard Coupons/Discounts

  • Must redeem the coupon at the time of purchase.
  • One transaction per person per offer.
  • Not valid with any other discounts, programs, promotions, or other offers.
  • Cannot be combined with any B.O.G.O. promotion.
  • Cannot be combined with the redemption of Loyalty points.  No cash value.
  • Not valid towards the purchase of Nike Air Force 1’s, Nike Air Max 270’s, Nike Air Max 90’s, Jordan Retros, Jordan AJ1, Ultraboosts, Reebok Question Mid or Gift Cards.
  • Only one non-Rewards promotion code can be used per order.
  • Offer may be adjusted in the event of a return or exchange.
  • Items purchased with certificates, coupons, or special promotions will result in an adjusted refund or exchange amount.

Sneaker Bucks (when applicable)

  • Distribution Dates: November 9, 2020 – December 24, 2020
  • Redemption Dates: December 26, 2020 – January 24, 2021
  • Void where prohibited. Sneaker Bucks cards must be redeemed and are only valid from and through the date issued on the Sneaker Bucks card at any WSS shoe store.
  • Limited to one per person per transaction. One time use only. Sneaker Bucks card must be used during a single transaction.
  • Not redeemable for cash, credit towards previous or employee purchase, or with any other offer.
  • Sneaker Bucks cards are not valid on any other discounts, rewards, price promotions, or other offers.
  • Cannot be combined with any of the following promotions: B.O.G.O., Nike Step into Greatness Event or Pro Club - 3 Tees for $20, WSS Athletic Comfort Tees - 3 for $20, WSS Athletic Shorts - 2 for $30, Celia & Qupid - 2 Sandals for $20.
  • Cannot be combined with the redemption of Loyalty points.  No cash value.
  • Not valid towards the purchase of Nike Air Force 1’s, Nike Air Max 270’s, Nike Air Max 90’s, Jordan Retros, Jordan AJ1, Ultraboosts, Reebok Question Mid or Gift Cards.
  • WSS is not responsible for lost or stolen cards. We reserve the right to refuse service
  • Returns & exchanges are subject to WSS's Return Policy and may only be returned for store credit or exchange.
  • Photocopies and digital versions of the Sneaker Bucks Card will not be accepted. Sneaker Bucks Cards must be surrendered to the WSS Team Member at the time of return or exchange.
  • Sneaker Bucks card is acquired in-store only and is applicable in-store only.

WSS + Nike Up to 25% Off (when applicable)

  • Save up to 25% off select Nike styles. Price as marked.
  • May not be combined with any other coupons (other than WSS Rewards loyalty points).
  • Items purchased with certificates or special promotions will result in an adjusted refund or exchange amount.
  • Other exclusions may apply; please ask a WSS Team Member for more details.

Courtesy Allowance Awards (30% Off)

  • WSS Courtesy Allowance Awards are valid in-store only.
  • Can be redeemed for merchandise at any WSS store.
  • Not valid on gift card purchases.
  • Not valid with any other discounts, programs, promotions, or other offers.
  • No cash value.
  • WSS is not responsible for lost or stolen WSS Courtesy Allowance Awards.
  • We reserve the right to refuse service. Returns & exchanges are subject to WSS's Return Policy and may only be returned for store credit or exchange. Offer does not apply to tax.
  • Photocopies and digital versions of the WSS Courtesy Allowance Award will not be accepted.
  • Must be surrendered at time of use.
  • WSS Courtesy Allowance Awards are valid until March 31, 2020.

Courtesy Allowance Awards (20% Off)

  • WSS Courtesy Allowance Awards are valid in-store only.
  • Can be redeemed for merchandise at any WSS store.
  • Not valid on gift card purchases.
  • Not valid with any other discounts, programs, promotions, or other offers.
  • No cash value.
  • WSS is not responsible for lost or stolen WSS Courtesy Allowance Awards.
  • We reserve the right to refuse service. Returns & exchanges are subject to WSS's Return Policy and may only be returned for store credit or exchange. Offer does not apply to tax.
  • Photocopies and digital versions of the WSS Courtesy Allowance Award will not be accepted.
  • Must be surrendered at time of use.
  • WSS Courtesy Allowance Awards are valid until February 5, 2020.